I recently returned from a three night sailing in a Royal Suite on the Disney Wish. The suite was beyond amazing and will have a post all its own. This post will be about the experience of sailing in concierge on the Wish.
I have sailed concierge once before on the Disney Dream. The level of service was excellent for both experiences. With the Wish being a newer ship, there were definitely some upgrades, especially in the lounge area.
Prior to boarding your cruise, you have access through concierge services to book onboard activities before any other guests. You will be able to contact concierge services right up until your sailing with any requests you may have.
As this was a 3 night sailing and we planned to dine in each of the main restaurants, we didn't make many requests in advance. I did ask for a dining rotation that ended with 1923 and I asked for a few requested beverages for our in room refrigerator. Both were requests were taken care of when we boarded.
Concierge guests are the first to board the ship. There was a little confusion as I had asked concierge services what time to arrive and was told 10:30 am. When I printed our boarding pass, the time was listed as "Boarding Group 1 - 11:15 am." We had already set up our car service to arrive for 10:30 am. When we arrived, they were not ready for guests to check in so we had to wait until about 11 am.
Once we checked in and went through security, we were shown to the concierge lounge. This separate space has plenty of seating and a cooler with beverages. While we were there, the concierge team came in to introduce themselves and give us some basic information about their services. And then we were ready to board!
Concierge guests are invited to enjoy a sit down lunch at 1923. This restaurant is only available for concierge guests on embarkation day. It is, of course, optional but we took full advantage. Concierge rooms are open at 12:30 pm (one hour earlier than other staterooms) so it is nice to sit down for a nice meal and be able to then go right to your room.
The Concierge Lounge
The lounge is a focal point for all concierge guests. Here is where a variety of food items will be available throughout the day as well as a cooler with beverages and coffee / tea. From 5 - 10 pm, the bar is available for complimentary drinks. You can even take them with you to dinner. The food selection was really great. We didn't take advantage as much as we could have but we did enjoy some light lunch and snack offerings as well as a continental breakfast on disembarkation day.
The lounge is also were the concierge team can be found from 7 am to 10 pm with any questions you may have.
The sundeck is upstairs from the lounge and is a great place to spend the day. There are hot tubs and plenty of seating in the sun or the shade. There is also a smoothie machine with Dole Whip and Raspberry flavors available all day.
We received a notification one day that a Disney friend would be visiting the lounge at 4 pm. We went to check it out and there was Pluto visiting. It was very organized, with guests asked to stay seated and Pluto would work his way around the room. We didn't stay as we just wanted to see who was there but it was a nice little perk for sure.
Early Seating and Popcorn
Concierge guests can enter the Walt Disney Theater 40 minutes prior to show time each evening. You are told the location to meet the concierge host and are escorted in a different entrance than the main entrance. The main doors open to other guests 30 minutes before the show that gives you 10 minutes to pick your seats anywhere you would like in the theater.
As a concierge guests, you receive complimentary freshly popped popcorn from the concession stands before the main show and any of the movies. You only need to show your concierge key card and it's yours!
All concierge guests over age 18 receive 24 hours of the "basic surf" package for free. Royal suite guests, which we were, receive the "premium surf" package for the length of the cruise. I have purchased the basic surf package before on Disney and it was glitchy. The premium package was great. It was just like being at home. This experience will probably lead me to purchase the premium package on my next sailing
On the final morning, there is a time frame during which the concierge team will expedite your departure. We were told to meet in the lounge between 7:15 and 8 am. Once we arrived, a concierge team member escorted us to the elevators. Once one arrived that was empty, she used her "magic" key and our elevator went directly down to the main deck where another team member was waiting. She led us to directly to the cast member waiting to tap us off the ship. No waiting!
Of course, what is not to love about sailing concierge. The team was incredible and couldn't do enough for you - even though we really didn't ask for much. The lounge space is nice and big as well as the sundeck so there is plenty of space to enjoy either at any time of the day.
I cannot sail this way all the time - and I only had this experience because of my very generous sister - but I hope to do it again sometime.
I have been a huge Disney and travel fan since childhood. I love going to new places and, of course, heading to Disney as often as I can.